Refund Policy

Return & Refund Policy

Returns

We want you to be completely satisfied with your purchase.

If you are not satisfied with your order, you may request a return within 30 days of receiving your item.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be returned in its original packaging.
  • Proof of purchase (order number or receipt) is required.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Clearance or final sale items.
  • Gift cards.
  • Downloadable software products.
  • Items damaged due to misuse, abuse, or improper installation.
  • Products returned without original packaging or missing parts.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at:

Email: bgsauthentic@yahoo.com

Please include:

  • Your order number.
  • Photos of the item and packaging.
  • A description of the issue.

We will evaluate the issue and arrange a replacement, refund, or other appropriate resolution.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
  • Original shipping charges are non-refundable.
  • We recommend using a trackable shipping service.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional processing time.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item, please contact us at:

bgsauthentic@yahoo.com

Order Cancellations

Orders may be cancelled within 12 hours of placement.

Once an order has been processed or shipped, it cannot be cancelled.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Noviq Hive
Email: bgsauthentic@yahoo.com